How do I claim a promotion?
To claim a promotion, you first need to log in to your lucky7 account. Navigate to the dedicated promotions section where all currently active offers are listed. Select the offer you want, read the specific terms associated with it, and click the opt-in button before making your deposit or placing your bets to ensure the reward is triggered.
Why was a promotion not applied to my deposit?
The most common reason a promotion is not applied is failing to opt in before completing the transaction. Many offers require manual activation in the account section first. Additionally, ensure your chosen payment method is eligible for that specific offer, as some promotions exclude certain deposit channels. Check the offer's specific terms link for full details.
Can I use two promotions at once?
Generally, most promotions are designed to be used individually. If you activate a new offer while another is still active, it may override the previous one or the second one may simply not trigger. Always check the 'stacking' rules within the terms and conditions of each specific offer to see if multiple rewards can be active simultaneously.
Where do I check the terms for a specific promotion?
Exact terms for every offer are located directly within your account's promotions area. Every active offer has a dedicated link to its specific terms and conditions. For general site-wide rules, you can visit the main /terms/ page, but the offer-specific link is the final authoritative source for wagering and validity rules.
Are promotions available on mobile?
Yes, all promotions are fully accessible and claimable via mobile devices. Whether you are using a mobile browser or the lucky7 apk, you can navigate to the promotions section in your account, opt in, and track your progress exactly as you would on a desktop computer.
What happens if I forget to opt in?
If you complete a deposit or a wager without first opting into the promotion, the system typically cannot apply the bonus retroactively. This is why we emphasize checking the promotions section before every transaction. If you are unsure, contact our support team immediately, though opt-in requirements are strictly enforced.
Can I cancel an active promotion?
Depending on the type of offer, you may be able to cancel a bonus before you start wagering it. Once you begin playing with bonus funds, the terms are usually locked in. If you wish to opt out of an active offer to return to a cash-only balance, please refer to the specific terms link or contact support.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly after logging in. We also send notifications to registered users via the account dashboard. Keep an eye on the 'Promotions' tab to see the latest categories and active offers available for your account.